Privacy Policy
Your privacy is important to us. It is Terraze policy to respect your privacy regarding any information we may collect from you across our website, and other sites we own and operate.
We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used.
We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We do not share personally identifiable information publicly or with third parties, except where required by law.
Our website may contain links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.
You are free to refuse our request for personal information on the understanding that we may not be able to provide some of the services you require.
Your continued use of our website will be deemed acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us at rgpd@silv.pt.
What are cookies?
As is common practice with almost all websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or stop certain elements of the site functionality from working.
How do we use cookies?
We use cookies for various reasons, detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you leave all cookies if you are unsure whether or not you need them if they are used to provide a service that you use.
Deactivate cookies
You can prevent the setting of cookies by adjusting your browser settings (see your browser's Help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in the deactivation of certain functionalities and features of this website. It is therefore recommended that you do not deactivate cookies.
Cookies we set
- Cookies related to the Newsletter
We may offer informative subscription services by e-mail or SMS and cookies may be used to remember whether you are already registered and whether to show certain notifications valid only for registered / unsubscribed users.
- Search-related cookies
We periodically offer surveys and questionnaires to provide interesting information, useful tools or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide accurate results after changing pages.
- Form-related cookies
When you submit data via a form such as those found on contact pages or search and booking forms, cookies can be set to remember user details for future correspondence.
- Site preference cookies
To provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called up whenever you interact with a page affected by your preferences.
Information Collection
We may collect personal information when you access our site, including your IP address, time of access, day, device type, telecoms network, language, etc. We may also collect information about the pages you visit, the content you view and the actions you take on our site.
When you make a reservation, we collect personal information that is used to manage reservations, improve the experience and carry out internal analyses. We are committed to keeping this information confidential, although in some cases we may share it with trusted partners, such as data analysis and loyalty programmes, strictly to improve our services. We guarantee the security of your data against unauthorised access and protect its storage. If you have any questions or concerns about the privacy of your booking information, please contact us.
Use of Information
We use the personal information we collect to improve your experience on our site, personalise the content we present to you and target relevant advertising to you. We may also use your personal information for research and analysis purposes.
We do not share or sell your personal information with anyone. However, we may share your personal information with third parties to help us provide our services.
Changes to the Privacy Policy
We may revise these terms at any time without notice. You agree to be bound by the current version of these terms of service.
Please read them carefully.
